Compare the highest-rated restoration professionals in Troy, New York. All contractors are licensed, insured, and verified through our rigorous screening process.
A leading franchise of the national Servpro brand, this locally owned and operated team specializes in 24/7 emergency response for fire, water, and storm damage. They are well-regarded for their comprehensive service from initial cleanup to full reconstruction, acting as a single-point-of-contact for complex insurance claims.
Another premier national franchise with a strong local presence. Paul Davis is known for its rapid emergency response and professional project management. They emphasize their expertise in navigating the insurance process for policyholders and provide detailed documentation for claims.
A highly-rated local company that has built a strong reputation for personalized service and quality workmanship in the Capital District. They handle a wide range of restoration services and are particularly noted for their structural repair and reconstruction capabilities, ensuring a seamless process from disaster to fully restored property.
** The restoration market in Troy, New York, and the broader Capital Region is competitive and dominated by well-established national franchises (like Servpro and Paul Davis) alongside a number of respected local contractors. The presence of these franchises ensures a high standard of service, backed by corporate training, proprietary equipment, and established protocols. The average quality is quite high, with most top-tier providers holding IICRC (Institute of Inspection, Cleaning and Restoration Certification) certifications and maintaining all necessary state licensing and insurance. Pricing is typically in line with industry standards and is often directly billed to insurance companies. Most reputable providers do not charge for initial inspections and mitigation estimates. The market is characterized by a strong emphasis on 24/7 emergency response due to the region's weather patterns, which can lead to basement flooding, storm damage, and pipe freezes. Customers can expect a high level of expertise in insurance claim assistance, as this is a critical component of the service offering from all major players.
4.7+ star average from verified customer reviews
All contractors are properly licensed and insured
10+ years average experience in the industry
Familiar with Troy regulations and climate
Get answers to common questions about restoration services in Troy, New York.
You should contact a restoration professional within 24-48 hours to prevent mold growth and structural damage. In Troy, winter poses a specific risk as frozen pipes are a common cause of water damage; rapid response is critical to mitigate secondary damage from thawing. Summer storms can also lead to sudden basement flooding, requiring immediate water extraction.
Ensure the company is licensed and insured in New York State and has specific experience with Troy's older housing stock, which often contains plaster, lathe, and historic materials. Look for IICRC-certified technicians and verify they coordinate directly with your insurance for claims common in the Capital Region. Check for local references and their ability to handle the complex odor removal that older, porous materials require.
Coverage depends on the source of the moisture. Insurance typically covers mold damage if it stems from a sudden, covered peril like a burst pipe. However, damage from long-term neglect, unresolved humidity, or flooding (without separate flood insurance) is usually excluded. Given Troy's humid summers and potential for basement dampness, proactive dehumidification is key to preventing uncovered issues.
A standard water extraction and drying process for a flooded basement usually takes 3-5 days, but this can extend based on the water source, materials affected, and the extent of damage. In Troy, delays can occur if historic stone or brick foundations are involved, as they require specialized drying techniques. The timeline also depends on how quickly the local municipal sewer or stormwater system can handle the influx after heavy rains.
You will likely need a permit from the City of Troy Building Department for structural repairs, electrical, or plumbing work. If your home is in a local historic district, the Troy Historic Preservation Office may need to approve exterior changes or specific material replacements. Your restoration contractor should handle securing these permits and ensuring all work complies with New York State and City of Troy building codes.