Compare the highest-rated restoration professionals in Hilo, Hawaii. All contractors are licensed, insured, and verified through our rigorous screening process.
A highly-rated, locally owned and operated franchise of the national ServiceMaster brand. They are a full-service restoration company known for rapid, 24/7 emergency response and expertise in handling complex insurance claims. They serve both residential and commercial properties.
A well-established local company with a strong focus on property damage restoration and reconstruction. They emphasize thorough communication and customer service throughout the restoration process, from initial emergency mitigation to the final rebuild.
While based in Kailua-Kona, this PuroClean franchise provides extensive service coverage to the entire Big Island, including Hilo. They are known as the "Paramedics of Property Damage" and are praised for their professionalism, speed, and advanced drying and remediation techniques.
** The restoration market in Hilo is characterized by a small number of specialized, high-quality providers competing in a challenging environmental context. The high annual rainfall and tropical climate of Hilo create a consistent demand for water damage and mold remediation services. The market is not oversaturated, but the existing companies are highly experienced and well-equipped to handle the unique demands of the region, including hurricane and storm preparedness. **Average Quality:** The quality of the top providers is generally high, with most holding national certifications (IICRC) and maintaining strong partnerships with local insurance adjusters. Customer expectations for thoroughness and communication are also high. **Competition Level:** Moderate. There are a few key players, primarily franchises of national brands (ServiceMaster, PuroClean) and strong local independents. Their reputation is built on reliability and trust, which is critical in a close-knit community like Hilo. **Typical Pricing:** Pricing is typically at a premium compared to the national average, reflecting the high cost of living, shipping of equipment/supplies to the island, and specialized expertise required for local conditions. Most reputable companies work directly with insurance providers and operate on standardized pricing software (like Xactimate) to ensure fair and transparent billing for both customers and insurers.
4.7+ star average from verified customer reviews
All contractors are properly licensed and insured
10+ years average experience in the industry
Familiar with Hilo regulations and climate
Get answers to common questions about restoration services in Hilo, Hawaii.
Hilo's consistently high humidity and frequent rainfall mean that water damage can lead to rapid mold growth, often within 24-48 hours. A proper local restoration company will use industrial-grade dehumidifiers and air movers specifically calibrated for our tropical climate to dry structures thoroughly, not just superficially. They must also follow Hawaii's strict mold assessment and remediation guidelines to prevent recurring issues, which are common in our environment.
Yes, costs are often higher due to the "high cost of paradise," including more expensive materials shipping, limited local supplier inventory, and higher business overhead. The specific price is influenced by the extent of damage, the type of water involved (e.g., clean water vs. contaminated flood water), and accessibility. For example, hurricane or flood damage during the rainy season (November-March) may see peak pricing due to high demand and potential material delays.
First, verify they are licensed in Hawaii and carry proper insurance. Look for IICRC-certified technicians, as this indicates industry-standard training. Crucially, choose a company with extensive local experience, as they will understand Hilo's building styles (e.g., older single-wall construction), permit processes with the County of Hawaii, and how to navigate challenges like frequent rain delays during the drying process.
A standard water damage project can take 3-5 days for drying, but full restoration can take weeks to months. Common local delays include waiting for specialized building materials to be shipped to the island, scheduling county building inspections, and the contractor pausing exterior work during heavy rain. The high demand for reputable contractors after widespread weather events can also extend timelines significantly.
In Hawaii, where termite infestations are extremely common, this typically requires a coordinated effort. A licensed pest control company must first eradicate the live infestation. Then, a structural restoration specialist should assess and repair the damaged wood, ensuring the home's integrity is restored while matching local building materials like ohia or treated lumber. They will also identify and correct the moisture source that attracted the termites, which is vital in Hilo's damp climate.